Policies

Privacy Policy

Terra Projectum

Last updated: [12th of December]

Terra Projectum (“we”, “us”, “our”) operates in Finland and is committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR).

Information We Collect

When you visit or make a purchase from our website, we may collect:

Personal information (name, email address, shipping and billing address, phone number)

Payment information (processed securely via third-party providers; we do not store card details)

Order details and customer support communications

Technical data such as IP address, browser type, and cookies

How We Use Your Information

Your information is used to:

Process and fulfill orders

Communicate order updates and customer support

Improve our website and customer experience

Send marketing communications (only with your consent)

Prevent fraud and comply with legal obligations

Legal Basis for Processing

Under GDPR, we process your data based on:

Performance of a contract (order fulfillment)

Legal obligations

Legitimate business interests

Sharing Your Information

We only share personal data with trusted third parties essential to our operations, including:

Payment processors

Shipping and logistics providers

E-commerce and analytics platforms

Your data is never sold.

Data Retention

We retain personal data only as long as necessary for legal, accounting, and operational purposes.

Your Rights (GDPR)

You have the right to:

Access your personal data

Request correction or deletion

Restrict or object to processing

Withdraw consent at any time

File a complaint with a supervisory authority

Terra Projectum
Country of operation: Finland

Terms & Conditions

By using this website or placing an order, you agree to the following Terms & Conditions.

General

You must be at least 18 years old or have legal permission to make purchases.

We reserve the right to refuse or cancel orders at our discretion.

Products & Made-to-Order

Terra Projectum produces items on a made-to-order basis, unless stated otherwise.

Production begins after an order is placed.

Estimated production and shipping times are provided but not guaranteed.

Pricing & Payment

All prices are displayed in USD and include applicable VAT unless stated otherwise.

Prices may change without notice.

Payment must be completed at checkout.

Product Representation

We strive to display products accurately; however, colors and textures may vary slightly due to screen settings and material characteristics.

Intellectual Property

All content, designs, images, and branding are the exclusive property of Terra Projectum and may not be copied or used without written permission.

Limitation of Liability

Terra Projectum is not liable for indirect or consequential damages arising from the use of this website or our products.

Governing Law

These Terms are governed by the laws of Finland.

Made-to-Order Processing Time

All made-to-order items require production before shipping.

Estimated production time:
[e.g. 2–5 weeks] (exact timing will be stated on product pages)

Shipping

We ship within Finland, the EU, and internationally.

Shipping times vary by destination and carrier.

Delivery estimates are not guarantees.

Customs & Duties

For international orders outside the EU, customs duties or import taxes may apply. These are the customer’s responsibility.

Delays

Terra Projectum is not responsible for delays caused by carriers, customs, or unforeseen circumstances, but we will assist where possible.

Refund & Return Policy

Customers may request a return within 30 days of delivery, in accordance with EU consumer protection laws.

Made-to-Order Items

Because items are produced specifically for each customer:

Returns are accepted only if the item is unused, unworn, and in original condition

Customised or personalized items may not be eligible for return

Return Conditions

Returned items must:

Be unworn and unwashed

Have all original tags and packaging

Show no signs of use

Non-Returnable Items

Final sale items

Gift cards

Customized or personalized products (where applicable)

Refunds

Approved refunds are issued to the original payment method

Original shipping costs are non-refundable

Refund processing times depend on the payment provider

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

To initiate a return, use the contact form.

Cookie Policy

We use cookies and similar technologies to:

Ensure proper website functionality

Analyze site usage and performance

Support marketing and advertising (with consent)

You can manage or disable cookies through your browser settings at any time.